Med Crest Revenue (“Company,” “we,” “our,” or “us”) is committed to maintaining the privacy, confidentiality, and security of your personal and health-related information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in compliance with applicable United States laws and industry standards, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA).

1. Scope and Applicability

This Privacy Policy applies to information collected through:

Our website

• Electronic communications (email, SMS, phone)
• Client intake forms and service agreements
• Interactions with our revenue cycle management services

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Business or practice details

Service-Related Information

• Appointment and scheduling details
• Billing and insurance-related information
• Operational and administrative data necessary for RCM services

Technical Information

IP address

• Browser type and device identifiers
• Website usage data collected via cookies and analytics tools

Communication Data

• SMS opt-in records and consent logs
• Email correspondence and call records

3. Protected Health Information (PHI)

In the course of providing services, we may receive or process Protected Health Information (“PHI”) on behalf of healthcare providers.

We handle PHI in accordance with HIPAA requirements, including:

• Limiting use and disclosure to authorized purposes
• Implementing administrative, technical, and physical safeguards
• Executing Business Associate Agreements (BAAs) where required
• Ensuring workforce training on data privacy and security

4. How We Use Information

We use collected information for legitimate business purposes, including:

• Delivering revenue cycle management and administrative services
• Scheduling and managing client communications
• Sending SMS notifications, reminders, and operational updates
• Responding to inquiries and providing customer support
• Processing billing and maintaining financial records
• Improving system functionality and service performance
• Ensuring legal and regulatory compliance

5. SMS Communications and Consent

By providing your phone number, you consent to receive SMS communications related to:

• Appointment reminders
• Service updates
• Billing notifications
• Account-related communications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying “STOP” or request assistance by replying “HELP.”

6. Data Sharing and Disclosure

We maintain strict data privacy standards.

 “Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared Required Compliance Statement:

with any third party or affiliates for marketing purposes.”

We may disclose information only under the following circumstances:

• To comply with legal obligations, court orders, or regulatory requirements
• To authorized service providers operating under confidentiality agreements
• To support essential business functions such as billing, hosting, or communication systems
• As required under HIPAA for treatment, payment, or healthcare operations

7. Data Security

We implement robust safeguards consistent with industry best practices and HIPAA Security Rule standards, including:

• End-to-end encryption where applicable
• Secure data storage environments
• Role-based access controls
• Multi-factor authentication
• Continuous monitoring and risk assessment

Despite these measures, no system can guarantee absolute security.

8. Data Retention

We retain information only for as long as necessary to:

• Fulfill contractual and operational obligations
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

9. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of information (subject to legal limitations)
• Withdraw consent for SMS communications
• Request an accounting of disclosures (for PHI, where applicable)

Requests may be submitted using the contact details below.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality. You may control cookie settings through your browser.

11. Third-Party Services

We may utilize third-party vendors for hosting, analytics, communication, and operational support. These providers are contractually obligated to maintain confidentiality and safeguard your data.

12. Contact Information

Med Crest Revenue

📧 Email: admin@medcrestrevenue.com

📞 Phone: 281-836-4986

🌐 Website: https://medcrestrevenue.com